Joylo Privacy Policy
This Privacy Policy explains how Joylo (“we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you use the Joylo application and related services (the “Service”).
Adults only: The Service is strictly limited to users aged 18 or older. We do not knowingly permit minors to use the Service.
1. Information We Collect
1.1 Information You Provide
- Account details, such as nickname, date of birth or age confirmation, gender or profile preferences, profile photo, bio, and login credentials;
- Contact information, such as email address or phone number, where requested;
- User content, including messages, photos, audio, video, livestreams, comments, reports, and other content you submit;
- Transaction and support information, such as purchase records, customer-service requests, reports, and correspondence;
- Identity or age-verification information where required for safety, fraud prevention, legal compliance, or access to specific features.
1.2 Information Collected Automatically
- Device and technical data, including device model, operating system, app version, language, network type, IP address, identifiers, crash logs, and diagnostic data;
- Usage data, including features used, interactions, viewing activity, matching activity, timestamps, and approximate session information;
- Approximate location inferred from IP address and, only with permission, more precise location data where a location feature requires it;
- Cookie, SDK, and similar technology data used for authentication, analytics, security, functionality, and permitted advertising.
1.3 Information From Other Sources
We may receive information from app stores, login providers, payment processors, analytics providers, fraud-prevention partners, moderation providers, or other users who report content or conduct.
2. How We Use Information
We use personal information to:
- Provide, personalize, maintain, and improve the Service;
- Create and manage accounts, enable communications, recommendations, matching, and transactions;
- Verify age or identity where appropriate;
- Detect spam, fraud, abuse, child sexual abuse and exploitation, security threats, and violations of our policies;
- Moderate content using automated tools and human review;
- Respond to reports, support requests, disputes, and legal inquiries;
- Process purchases and maintain transaction records;
- Send service notices, safety alerts, and, where permitted, promotional communications;
- Comply with legal obligations, enforce agreements, and protect users, the public, and our rights.
3. Legal Bases
Where applicable law requires a legal basis, we process information as necessary to perform our contract with you, comply with legal obligations, protect vital or legitimate interests, prevent abuse, and operate a safe service. Where required, we rely on your consent, which you may withdraw subject to legal and operational limitations.
4. How We Share Information
We may share information:
- With other users as directed by your profile settings and use of social features;
- With vendors that provide hosting, storage, moderation, analytics, security, customer support, communications, payment, and technical services;
- With app stores and payment processors for purchases and subscriptions;
- With professional advisers, auditors, insurers, and corporate affiliates where necessary;
- In connection with a merger, financing, acquisition, restructuring, or sale of assets, subject to appropriate safeguards;
- With law enforcement, regulators, courts, child-protection organizations, or other parties when required by law or reasonably necessary to prevent harm, investigate exploitation, enforce policies, or protect rights and safety.
We do not sell personal information for money. Where local law defines “sale,” “sharing,” or targeted advertising more broadly, you may have additional opt-out rights.
5. Content Moderation and Safety Review
To protect users and enforce our policies, we may use automated detection technologies, hash matching where lawful and available, behavioral signals, and trained human reviewers to identify harmful or prohibited content. Reported or flagged content may be reviewed, restricted, preserved, removed, or disclosed where legally required.
6. Data Retention
We retain information for as long as reasonably necessary to provide the Service, maintain security, comply with legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose. We may retain limited records after account deletion where needed for fraud prevention, safety, legal compliance, or defense of claims.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be processed in Hong Kong and other jurisdictions where we or our service providers operate. Where required, we use appropriate contractual, technical, or legal safeguards for international transfers.
9. Your Rights and Choices
Depending on applicable law, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent. You may also adjust certain permissions through your device or app settings and unsubscribe from promotional email using the provided mechanism.
To submit a privacy request, email [email protected]. We may verify your identity before responding. Some requests may be limited where retention or processing is required by law or necessary for safety, fraud prevention, or legal claims.
10. Children’s Privacy
The Service is not directed to anyone under 18, and persons under 18 are prohibited from creating an account or using the Service. If we learn that a person under 18 has used the Service or provided personal information, we will take reasonable steps to remove the account and associated information, subject to preservation required for safety investigations or law.
To report a suspected underage account, contact [email protected].
11. Third-Party Services
Third-party websites, SDKs, app stores, login services, and payment services have their own privacy practices. This Privacy Policy does not govern services we do not control.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in law, technology, safety practices, or the Service. We will post the updated version and provide additional notice where required.
13. Contact Us
For privacy questions, requests, or complaints, contact: [email protected].